Privacy Policy

1. Introduction

At Fiidbakk, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines what information we collect, how we use it, and your rights regarding that information. By using our services, you agree to the collection and use of information as described here.

2. Information We Collect

We collect the following information:

2.1 Information You Provide

• Account Information: When you sign up for our services, we collect your name, email address, and whitelisted website domains.
• Content Information: We collect any comments or user-generated content that you choose to post through our widget.

2.2 Information We Collect Automatically

• Usage Data: We collect data about how you use our services, including session details, interactions, and activity logs.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience. This may include third-party services like PostHog and Microsoft Clarity to analyze usage patterns and optimize our services. We may also add tracking pixels, such as Facebook, in the future to measure campaign performance.

2.3 Information from Third Parties

We may receive information about you from our partners, such as analytics providers and advertising networks.

3. How We Use Your Information

We use your information to:

• Provide and maintain our services.
• Improve user experience through analytics and performance tracking.
• Communicate with you, including updates about our services or important changes.
• Ensure compliance with legal obligations and prevent misuse.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Data Storage and Transfers

Your data is stored securely in our back-end systems and databases, which are located in Europe. We strive to ensure that your data remains within the European Economic Area (EEA) and is handled in compliance with GDPR. Some components of our infrastructure (such as front-end services) may be hosted in locations that are yet to be confirmed.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website and widget. These cookies may store information about your preferences and session activity. You may manage your cookie preferences through your browser settings.

7. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted partners to provide essential services (such as hosting or analytics) or when legally required to comply with authorities.

8. Your Rights

Under GDPR, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct inaccurate information.
• Deletion: You can request that we delete your data, subject to certain conditions.
• Restriction: You can request to restrict processing of your personal data in specific circumstances.
• Objection: You can object to the processing of your personal data in certain cases, such as direct marketing.
• Portability: You can request a transfer of your data to another provider.

To exercise any of these rights, please contact us at [email protected].

9. Security of Your Information

We use industry-standard security measures to protect your personal data. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we will update the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at: [email protected]

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